Privacy Policy

Effective date: May 15, 2026

Clear to Close Mortgage LLC ("Clear to Close Mortgage," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information is handled when you visit cleartoclosemortgage.net (the "Site"). It also explains what choices you have regarding your information.

1. Scope of this Policy

This Site is informational. It does not contain online mortgage application forms or borrower account registration. The Site includes a chat widget operated by a third-party service provider (LeadConnector by HighLevel) that allows visitors to send a message to our team. If you choose to send a message through the chat widget, or contact us by phone or email using the contact details listed on the Site, you are choosing to share information with us directly. Any such information is governed by this Policy.

Chat Widget

The chat widget on this Site is provided by LeadConnector (a service of HighLevel, Inc.). When you initiate a chat, information you provide (which may include your name, contact details, and the content of your message) is transmitted to our customer relationship management system. The chat widget may load resources from the LeadConnector service provider, and your interaction with it is subject to the provider's processing of that data on our behalf. Use of the chat widget is optional. You can ignore or close it without sharing any information.

2. Information We Collect

Information You Provide Directly

If you choose to send a message through the chat widget, email us, or call us, you may share contact information (such as your name, phone number, and email address) and any details you decide to include in your message. We collect only what you choose to send.

Information Collected Automatically

When you visit the Site, our hosting provider may automatically log standard technical information for security, fraud prevention, and performance purposes. This may include:

Cookies and Similar Technologies

The Site does not use advertising cookies or third-party tracking cookies. Essential cookies, if any, are limited to those required for the Site to function correctly. Most browsers allow you to control cookies through your browser settings.

3. How We Use Information

Information you provide directly may be used to:

Automatically collected technical information is used to operate, secure, and improve the Site.

4. How We Share Information

We do not sell your personal information. We do not rent your personal information. We may share information only in the following limited circumstances:

5. Communications

If you contact us by phone, your call may be answered by a licensed professional or, where allowed, by an automated answering service that routes your message. If you contact us by email, your message is delivered to a monitored inbox.

We do not send marketing text messages, automated calls, or marketing emails to visitors who have not separately and affirmatively consented to receive them through a different channel. If you have separately opted in to receive communications from a licensed professional affiliated with Clear To Close Mortgage, you may opt out at any time by replying STOP to any text message, by unsubscribing from any marketing email, or by contacting us directly.

6. Data Retention

We retain information you provide to us for as long as is reasonably necessary to respond to your inquiry and to meet legal, regulatory, accounting, or reporting obligations applicable to mortgage lending activity.

7. Security

We take commercially reasonable measures to protect information transmitted to or stored by us. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Sensitive financial documents required as part of a mortgage application should never be sent through this Site or unencrypted email. Use the secure borrower portal provided by the sponsoring licensed lender.

8. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

To exercise any of these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

Texas Residents

If you are a Texas resident, the Texas Data Privacy and Security Act may give you additional rights regarding personal data collected by qualifying businesses. You may exercise applicable rights by contacting us at the email below.

California Residents

The California Consumer Privacy Act (CCPA) may give California residents specific rights regarding personal information. You may exercise these rights by contacting us at the email below. We will not discriminate against you for exercising your privacy rights.

9. Children's Privacy

This Site is not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under thirteen. If you believe that a child has provided us with personal information, contact us so we can promptly remove it.

10. Third-Party Links

The Site may contain links to third-party websites, including but not limited to the NMLS Consumer Access portal. We are not responsible for the privacy practices or content of websites operated by others. Review the privacy policies of any third-party site you visit.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will be updated when changes are made. Material changes will be reflected here, and continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

12. Contact

Questions about this Privacy Policy or about how your information is handled can be sent to:

Clear to Close Mortgage LLC
6807 Wynnwood Lane, Suite B
Houston, Texas 77008
Email: info@cleartoclosemortgage.net
Phone: (713) 504-3109